Privacy Policy
This policy explains how Port Douglas Transport collects, holds, uses and discloses personal information. We aim to comply with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth). This policy is written in clear language and is intended to be easy to understand.
Last updated: May 2026
1) What personal information we collect
The types of personal information we may collect depend on how you interact with us (for example, booking a transfer, contacting us, or using our website). This may include:
- Identity & contact details (e.g., name, email, phone number).
- Booking details (e.g., pick-up and drop-off locations, dates/times, passenger count, luggage and child seat requirements).
- Travel information you provide (e.g., flight number and arrival time for airport pick-ups).
- Communications (messages you send to us by email, phone, text, contact forms, or social channels).
- Payment information (transaction identifiers and payment status). We do not store your full card details when you pay via a payment provider.
- Website and device information (e.g., IP address, browser type, pages viewed, and approximate location inferred from IP) where collected by cookies/analytics.
We generally do not seek to collect sensitive information (as defined by the Privacy Act) unless it is necessary for providing the service and you choose to provide it (for example, accessibility notes). If we receive sensitive information, we handle it with extra care.
2) How we collect personal information
We may collect personal information in the following ways:
- When you make a booking online, by phone, or via enquiry/contact forms.
- When you communicate with us (calls, emails, text messages, social media messages).
- When you use our website (cookies and similar technologies may collect usage data).
- From third parties where you have authorised it or it is reasonably necessary (e.g., payment processors confirming a payment result).
3) Why we collect, hold and use personal information
We collect, hold and use personal information to:
- Provide transport services and manage bookings, including scheduling and dispatch.
- Confirm pick-ups, track flight arrival times where provided, and communicate service updates.
- Process payments and prevent fraud.
- Respond to enquiries, provide customer support, and manage complaints.
- Improve our services, website performance and customer experience.
- Meet legal, safety, regulatory, and insurance requirements.
4) When we disclose personal information
We may disclose personal information to third parties where necessary to provide our services, operate our business, or meet legal obligations. This may include:
- Drivers and contractors involved in delivering your booking (only the details needed to complete the service).
- Payment providers (e.g., Stripe) to process online payments and manage chargebacks.
- Technology providers who host our systems or provide email/SMS/IT support (under confidentiality and security obligations where applicable).
- Professional advisers (e.g., accountants, insurers, legal advisers) as required.
- Regulators and law enforcement where required or authorised by law.
If we send marketing messages, you can opt out at any time by using the unsubscribe link (where provided) or by contacting us.
5) Overseas disclosures
Some of our service providers (for example, payment and cloud technology providers) may store or process information outside Australia, or use global infrastructure. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a way that is consistent with the Australian Privacy Principles.
Examples may include providers with infrastructure in countries such as the United States or other jurisdictions where the provider operates. The location may vary depending on the provider and service configuration.
6) How we store and protect personal information
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Measures may include access controls, secure hosting, and limiting access to staff/contractors who need the information to perform their role.
No method of transmission or storage is 100% secure. If we become aware of a suspected data breach, we will assess it and respond appropriately, including notifying affected individuals and regulators where required.
7) Cookies and website analytics
Our website may use cookies and similar technologies to operate properly, remember preferences, understand website usage, and improve performance. Cookies may collect information such as pages visited, time on site, referring pages, and device/browser details.
You can usually adjust your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not work correctly if cookies are disabled.
8) Accessing and correcting your personal information
You may request access to personal information we hold about you, and request corrections if you believe it is inaccurate, out-of-date, incomplete, irrelevant or misleading. We will respond within a reasonable time and may need to verify your identity before providing access or making corrections.
9) Complaints
If you believe we have breached the Australian Privacy Principles or this Privacy Policy, you can make a complaint by contacting us using the details above. Please include your name and contact details and describe your complaint.
We will acknowledge your complaint and aim to respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) to make a complaint.
10) Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be published on this page and will apply from the date it is published.
Note: This page is provided free of charge and in a form intended to be accessible and easy to read.