Find quick answers about bookings, payments, luggage, child seats and what to expect on the day of your transfer between Cairns Airport and Port Douglas.
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We focus on transfers between Cairns Airport (CNS) and Port Douglas, including suburbs such as Craiglie, Oak Beach,…
Private transfers are just for your group – the vehicle and driver are reserved exclusively for you, with direct…
You can book online 24/7 using our website booking form, or contact our team by email or phone for assistance. We…
Yes – if we have vehicles and drivers available, we're happy to accept same-day and last-minute bookings. For urgent…
Most bookings are paid securely online at the time of booking using Stripe. We accept major credit and debit cards. For…
Yes. Online payments are processed by Stripe using industry-standard encryption and PCI-compliant systems. We never…
Yes. If your plans change, contact us as soon as possible with your new flight details or pickup time. Changes are free…
For most direct bookings, cancellations made 24 hours or more before your first pickup time receive a full refund.…
We actively monitor arriving flight times for Cairns Airport. If your flight is delayed, we adjust your pickup time…
Your confirmation email shows the exact meeting point and instructions. In most cases, your driver will meet you at the…
Yes. Child and booster seats can be provided on request and must be booked in advance so we can allocate the correct…
Each vehicle type has a recommended luggage allowance which is shown during booking. As a guide, private vans typically…
Yes, in most cases we can carry surfboards, prams, folding wheelchairs and other bulky items, but we do need to know in…
We will always do our best to assist passengers with reduced mobility. Our standard vehicles have normal step heights…
Yes. We operate early-morning and late-night services to align with flights into and out of Cairns Airport. For very…
Sealed water bottles are fine and we provide complimentary bottled water on many services. To keep vehicles clean for…
Yes. We regularly look after conference groups, wedding parties and corporate travel. We can coordinate multiple…
Absolutely. You can book a one-way transfer from Cairns Airport to Port Douglas, or from Port Douglas back to Cairns…
Yes. Your driver will assist with lifting your checked luggage into and out of the vehicle where safe to do so. If you…
You can reach our team by email or by phone using the contact details on our website. If your question relates to an…
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Ask us anything about your upcoming transfer before you travel. Our team can help with flight times, vehicle choices, child seats, luggage and more.